We understand that travel plans can change and aim to provide flexibility while ensuring availability for all customers.
Standard Bookings
- Full payment is required at the time of booking.
- All cancellations will receive a full travel credit, valid for 24 months.
- Travel credit can be used for any future booking.
No-Show Policy
If the vehicle is not collected within 24 hours of the scheduled pick-up time without prior notice, the booking will be considered a no-show and the full rental amount will be charged.
Optional Upgrade – Stress-Free Travel Upgrade ($25)
- Cancel up to 24 hours before pick-up.
- Receive a full refund or travel credit.
- No questions asked.
- Recommended for peace of mind.
This policy is designed to balance customer flexibility with business certainty, reduce last-minute cancellations, and provide options for travellers who want additional peace of mind.