Frequently Asked Questions

If you do not have a current motor cycle license you will need to sit a Theory and Practical test at the downtown Police headquarters.

Visitors can drive in the Cook Islands on their overseas licence for up to six months unless the licence expires, is revoked, suspended or disqualified in that time. A person will only be allowed to drive only the class of motor vehicle they are entitled to drive in their home country. Visitors whose licence is written in a language other than English will need an accurate translation.

You will need a copy of your booking confirmation and also your current driver’s licence and a valid credit card.

Should our desk not be manned, your vehicle will be in the Arrivals Carpark, cross over the Zebra Pedestrian and turn left, look for car slots 13 to 22 by the hedge-side, your name will be on the window and key under the driver’s mat. There will be a Airport Exit Card in the vehicle OR if not please show the Airport Attendant your welcome sign to exit the airport.

Yes we do, it is $12 per day per seat

What currency is used?

The Cook Islands use New Zealand dollars. All rates quoted on our website and emails are quoted in New Zealand dollars.

What payment methods can I use to confirm my online quote/booking?

We accept Visa and MasterCard credit and debit cards.

Credit Card Pre-authorisations (block)

We process a pre-authorisation (block) for credit cards for your estimated charges at the start of the rental and this may include an additional pre authorisation of up to $3000.00 NZD. This means funds to this value will not be available for your use on your card. Final charges will be processed after completion of the rental and if applicable, the unused portion of the pre-authorisation will be released by Island Car & Bike hire. Please note the pre-authorisation may take up to 7-10 business days to be released by your bank. Island Car & Bike Hire will not be held responsible for any overdraft fees based on this policy.

When do I pay for the car?

Customers are required to prepay and at the time of your booking before the required time to secure booking.

You will receive a confirmation email from our enquiries and reservations department.

Comprehensive insurance is included in your quote. This includes damage to the rental car & any damage to a third party. However, this cover has a standard excess of $5000.00 plus Vat of 15%. See below for excess waiver options to reduce this excess. Most of the drivers in Rarotonga are uninsured and in the event of an accident it is impossible to recover insurance excesses even if the other party is at fault. We have never managed to make any recovery of excesses on behalf of our clients even though accidents are most often not our client’s fault. In order to eliminate this concern and provide a stress-free holiday with no unpleasant expensive surprises, we strongly advise taking one of our insurance excess waiver options as detailed below.

Excess Waiver Options:

CARS
1. Reduce your Insurance Excess Waiver to $1500.00 at an additional $14.95 per day. 2. Reduce your Insurance Excess Waiver to $0.00 at an additional $22.95 per day.

SCOOTERS
1. Compulsory Excess Waiver of $1000.00 at an additional $10.00 per day 2. Reduce your Insurance Excess Waiver to $0.00 at an additional $22.95 per day.

Yes, the first driver is free and each additional driver will cost $5 per day per driver

Unlimited kilometres, VAT 15%, insurance (excess applies)

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